The agreement between you and QueryBay when you use our services, subscribe to a plan, or hire talent through the platform.
Last updated: April 18, 2026
These Terms of Service (“Terms”) govern your access to and use of the websites, applications, and services (collectively, the “Services”) operated by QueryBay (“QueryBay”, “we”, “our”, or “us”). By accessing or using the Services, or by clicking to accept these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case “you” or “Customer” refers to that entity.
If you do not agree to these Terms, do not use the Services.
QueryBay provides growth marketing, multichannel outreach (including LinkedIn, email, WhatsApp, and voice), and remote talent sourcing and outsourcing services across Latin America and Ghana. Specific scope, deliverables, and performance expectations are described in your subscription plan, an order form, or a separate statement of work.
We may update, modify, or discontinue features from time to time. We will not make changes that materially reduce the core functionality of a paid plan during an active billing period without reasonable notice.
To use the Services you must be at least 18 years old and capable of forming a binding contract. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly at support@querybay.com if you suspect unauthorized access.
Paid plans are billed in advance on a monthly or annual basis through our payment processor, Stripe. By subscribing you authorize us (and Stripe) to charge your payment method on a recurring basis until you cancel. Prices are stated in U.S. dollars and exclude applicable taxes, which are your responsibility unless stated otherwise.
Subscriptions renew automatically for the same term unless canceled before the renewal date. You may cancel at any time through your account or by emailing billing@querybay.com. Cancellation takes effect at the end of the current billing period; you will retain access until that date.
Except where required by law, fees are non-refundable. If you believe you were billed in error, contact us within 30 days of the charge and we will review the matter in good faith.
We may change pricing with at least 30 days' notice. Price changes will take effect in the billing period following the notice.
Where QueryBay sources, vets, or places remote professionals on your behalf, the placed individuals may be engaged as QueryBay contractors, QueryBay employees, or, where applicable, engaged directly by you under a separate agreement. The specific structure, payroll responsibility, and replacement policy for each engagement are described in the applicable order form or plan page.
You agree to treat placed professionals with professionalism and in accordance with applicable anti-discrimination, workplace safety, and labor laws. Misconduct, harassment, or unlawful directions toward placed professionals may result in immediate suspension or termination of the Services.
You agree not to, and not to enable others to:
You retain ownership of all data, content, and lists you provide to us (“Customer Data”). You grant QueryBay a limited, worldwide, non-exclusive license to host, process, and transmit Customer Data solely to provide, improve, and support the Services.
You represent and warrant that you have all rights, consents, and lawful bases required to provide Customer Data to us and to instruct us to contact the individuals it describes. Where required by law (for example, under GDPR or similar frameworks), we will enter into a data processing agreement with you upon request.
The Services integrate with or rely on third parties including Stripe (payments), LinkedIn, email providers, WhatsApp, voice and telephony providers, and analytics tools. We are not responsible for the availability, policies, or acts of those third parties, and their terms and privacy policies apply to your use of their services. Changes they make to their platforms (for example, rate limits or API changes) may affect features of the Services.
QueryBay and its licensors own all right, title, and interest in and to the Services, including all software, models, workflows, templates, playbooks, and documentation, and all associated intellectual property rights. No rights are granted to you other than as expressly set forth in these Terms.
Feedback you provide about the Services is not confidential, and you grant us an unrestricted, royalty-free license to use and incorporate it.
Each party may receive non-public information from the other that is confidential or proprietary (“Confidential Information”). The receiving party will use the same degree of care it uses to protect its own confidential information (and in no event less than reasonable care) and will use Confidential Information only to perform its obligations or exercise its rights under these Terms.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUERYBAY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT SPECIFIC LEAD, CONVERSION, REVENUE, OR HIRING OUTCOMES, AND RESULTS MAY VARY BY INDUSTRY, OFFER, AND MARKET CONDITIONS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO QUERYBAY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You will defend, indemnify, and hold harmless QueryBay, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Services in violation of these Terms or applicable law, (b) Customer Data, or (c) your interactions with placed professionals or end recipients of outreach.
You may cancel your subscription at any time as described above. We may suspend or terminate the Services immediately if you materially breach these Terms, fail to pay amounts due, or engage in conduct that exposes QueryBay or other customers to legal, reputational, or security risk. Sections that by their nature should survive termination will survive, including sections on Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, and Indemnification.
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute arising out of or related to these Terms, except that either party may seek injunctive relief in any competent jurisdiction to protect its intellectual property or Confidential Information.
We may update these Terms from time to time. If we make material changes we will provide notice through the Services or by email. Changes take effect on the date stated in the updated Terms. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.
Questions about these Terms? Email legal@querybay.com.